Terms & Conditions
Last Updated on December 12th, 2022
"The Tea Crane Academy" is committed to your satisfaction. If you have purchased digital/hard goods/subscriptions from The Tea Crane Academy and are unhappy with the product received, you may be eligible for a refund/partial refund if requested within 14 days of the original purchase date.
Refunds of Hard Goods:
"NO RIGHT TO REFUND BEYOND 14 DAYS."
You understand and agree that you will have no right to receive any refund for any reason or at any time beyond 14 days from the time of purchase, even if you cancel your Program services. You further understand and agree that if you should fail or refuse to avail yourself of any program services, you shall not be entitled to any refund beyond 14 days. If you opted for a payment plan and you do not request a return by the end of the 14th day, you are required to complete the remaining timely payments of your payment plan.
In the event that you decide your purchase was not the right decision, contact our support team at [email protected].
You must submit your request and completed homework before 11:59pm Japan Standard Time on the 14th day following your purchase, and show us you actually did the work by submitting ALL your homework.
We will review it and attempt to help correct the issue. If we cannot help solve the issue, we’ll issue you a prompt FULL return. Furthermore, if it is clear that your homework is incomplete or that you did not implement the strategies taught in the course, your return will be denied.
*Note: If you just downloaded the training material (pdfs, audios, videos, and/or etc), and then promptly asked for a return, we reserve the right to deny your return request, as this policy wasn’t designed to enable people to steal the training material.
To be eligible for return and refund, the following steps must be taken:
1. Refund must be requested in writing by contacting [email protected]
2. The request for a refund must be made within 14 days of the original purchase date
3. Hard goods must be returned toThe Tea Crane Academy immediately, according to the instructions you will receive once contacting [email protected] as directed in step 1.
4. The item(s) must be unused and returned in the original packaging, in like-new, or re-sellable condition, as determined in The Tea Crane Academy sole, reasonable discretion.
The following items are non-returnable as stated at the time of purchase on https://academy.the-tea-crane.com
• Matcha Wazuka No Mukashi
• Matcha Seian
• Any kind of teaware
Refunds of Digital/Subscription Based Goods:
You understand and agree that your payment to The Tea Crane Academy for any online course or, virtual tea ceremony event, providing The Tea Crane Academy your credit card information and indicating your desire to purchase a particular online-based service, that the purchase is non-refundable and non-cancellable.The Tea Crane Academy has no obligation to refund your purchase price under any circumstances, including without limitation based on your dissatisfaction with the products, your non-use of the service, your inability to satisfactorily adapt the service to your business needs, your inability to generate progress using the services, or the fact that others are using the same or similar services.
The Tea Crane Academy is committed to its consumers, and while we stand by our policy as written above, we also want to understand how we can resolve the dissatisfaction and better understand how we can serve you.
Please contact The Tea Crane Academy at [email protected] for any questions related to our policy, or simply to let us know how we can help.
The Tea Crane Academy
424-2 Kasugacho, Kamigyo Ward, The Tea Crane, Kyoto
Kyoto, Japan 602-8023